Refund policy

Returns & Refund Policy

OUR PROMISE

Every batch of our chocolate is handcrafted from bean to bar. Your satisfaction is our top priority. We’ve designed our policy to be transparent and fair, and we’re committed to making things right if your order isn't perfect.

OUR COMMITMENT TO SATISFACTION

If an order shows up damaged, incorrect, or otherwise less than magical, we will make it right with a replacement, store credit, or refund—whichever best fits the situation. We have a 30-day satisfaction window, which means you have 30 days after receiving your item to notify us of any issues.

You can always contact us for any product-related question at [email protected].

DAMAGES AND ISSUES

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We will evaluate the issue and work with you to find the best solution.

NON-RETURNABLE ITEMS

Due to the perishable nature of our products, we cannot accept physical returns on chocolate, teas, or spreads. However, your satisfaction is guaranteed. If there is an issue with your order, please follow the steps below to report it, and we will find a solution that works for you.

HOW TO REPORT AN ISSUE

  1. Act fast: Contact us within 24–48 hours of delivery for melted or damaged items.

  2. Share details: Include your order number and clear photos of the item, inner packaging, and shipping label.

  3. Reach out:

We’ll respond within 2 business days.

REFUNDS & CREDITS

  • Once we confirm an issue, approved refunds are processed within 3–5 business days (banks may add extra posting time).

  • Store credit and digital gift cards are issued after approval.

  • Replacements ship on the next available shipping day at no cost to you.

Return Policy Summary for Google Merchant Center

  • Return Window: 30 days to report issues from the date of delivery.

  • Return Cost: Due to the perishable nature of our products, physical returns are not accepted. Therefore, there are no return shipping costs.

  • Restocking Fee: There are no restocking fees.

  • Exchanges: We do not do exchanges. Please follow the steps to report an issue. We would be glad to offer a replacement, refund or store credit.